Refund Policy
This policy is part of the Terms of Sale.
Your rights under the law come first
Under the Australian Consumer Law, if what you bought has a major problem, you are entitled to a refund or replacement; for a minor problem, we can fix it within a reasonable time. Those rights cannot be signed away, and this policy adds to them; it never replaces them. If you live elsewhere, the same is true of the rights your own law gives you.
What we offer on top of that
- Never delivered. If you paid and the Sparks did not arrive, we deliver them or refund you in full, whichever you choose.
- Charged wrongly. If you were charged twice, or more than the price you were shown, we refund the difference.
- Something you bought does not work. If an item bought with Sparks does not work as it was described, tell us: we fix it, replace it, or give the Sparks back.
What is not refundable
- Sparks you have not spent, whether because you changed your mind or because the game is closing. A purchase is final once the Sparks are delivered, except as described above or as the law requires.
- Sparks you have spent, once what you bought with them has been delivered and works as described, except as the law requires.
- Free Sparks, from a promotion, a promo code or a grant.
- Sparks, and what they bought, on an account suspended or removed for breaking the game's Terms, except as the law requires.
In the apps
A purchase made through Google Play or the App Store is refunded through the store, under the store's own refund policy: Google and Apple decide those requests, not us. When a store refunds a purchase, it tells us, and the Sparks are removed as section 8 of the Terms of Sale describes. If you think something went wrong on our side (the Sparks never arrived, or an item does not work), contact us as well.
How to ask
Email admin@devinciweb.online with your account name, the date of the purchase, and the receipt (Link's email, or the store's). We answer within 14 days. For a purchase on the web you can also ask Link's support, which can refund one in its first 60 days. A refund of a web purchase goes back to the method you paid with and usually reaches it within 5 to 10 business days, depending on your bank.
What happens to your Sparks
When a purchase is refunded, the Sparks it delivered are removed from your account. If some of them have been spent, the account is placed on hold until that is settled, as section 8 of the Terms of Sale describes.